Training and Support Consultant

1 week ago

Oxford, United Kingdom Oxford Computer Consultants Ltd` Full time

**Salary**: £28,000-£35,000 per annum (depending on experience) - **Status**:Permanent, full-time position - **Hours**: 37.5 hours per week - **Location**: Flexible home working available (Minimum of 1 day per fortnight in our Oxford offices) - **Travel**: Whilst most of our work is done remotely, there may be an occasional need to be present on-site with an overnight stay Working as part of the Training team and reporting to the Training Manager; the Training and Support Consultant role focuses on providing software training and support to our customers. Additional duties include supporting the wider Local Government (LG) Client Services team with demonstrations and other pre-sales tasks. Oxford Computer Consultants have a number of highly successful products which we sell into the Public Sector. These products help Local Authorities to manage their contracts, commissioning, finance and quality monitoring. OCC is keen to help our staff develop their skills, which is why we have a fantastic professional development scheme, as well as always being willing to help staff expand their knowledge of various skills and topics to help the wider company. We also run regular social events for our staff, fortnightly staff lunches, free fresh fruit in our offices, and a slew of other benefits and activities. **Key Duties of a Training and Support Consultant**: - **Product training (60%)**:Providing high quality training to our customers.**Training delivery**: Running multi-day sessions, either online or in-person, to both new and existing customers. Topics can range from covering the basic use of OCC software, to more advanced courses such as report writing or optional modules. **Training development**: Maintaining and updating existing course materials, to include new features and changes in processes. Developing new courses, based on new developments, or identifying gaps in our current delivery. Helping to expand our new growing range of digital self-led eLearning courses. **Consultancy**: Consulting with customers, either online or in-person, to help them get the most out of using OCC software. Most commonly during the Go-Live phase, but also optionally for post-live advice. - **LG Client Services support (15%)**: Assisting the wider Client Services team.**Demonstrations**: Assisting the sales team with demonstrations of OCC software capabilities to potential and existing OCC customers. **Pre-sales support**: Helping the sales team with collating and writing tender responses and participating in campaigns for new products and modules. - **Miscellaneous duties (5%)**: Supporting other teams within OCC with duties like those listed above.**Essential requirements**: - Experience of training small to medium (

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