Customer Service Administrator

**About Us**

Launched in 2020, we are a certification body that provides assessments, training and certification for ISO, Flexi-Orb, MCS and PAS 2030 standards.

Our team is made up of industry experts, assessors, and support staff to ensure a smooth process to gain certification. Whether our clients are looking to gain certification for the first time or looking to transfer from another provider we will work with them to enable a seamless and enjoyable experience.

We pride ourselves on putting our customers first; making sure our customers enjoy the experience of working with us.

We are looking for more customer focused, bright and team spirited individuals to join our vibrant and fun team.

**Our Values**

At Simply, it is essential that our team members represent and demonstrate our company values:

- Accountable
- Collaborative
- Committed
- Innovative
- Knowledgeable
- Value led
- Responsive
- Responsible
- Supportive

**The Role**

The role of Customer Service Administrator will be to support our clients throughout the certification process across a range of standards. This is from initial customer onboarding to certification.

The successful applicant will be bright and be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.

Working with other members of the certification team, the Customer Service Administrator is a front-line role and will be the face of our company, therefore ensuring they are reflecting our brand values of being supportive, responsive, and collaborative.

**Location**

Your normal place of work will be **Quay Corner, Church Bank, Jarrow, Tyne and Wear, NE32 3HH.**You may be expected to visit other geographical locations at the discretion of your job role or the management team. We will provide you where possible the means of travel arrangements in assistance.

**Hours of work**

Your normal working hours will be either **8:00 to 16:00** **(37.5 hours per week)**or **9:00 to 17:00 Monday to Thursday and 8:00 to 16:00 on a Friday** **(37.5 hours per week),** including a 30-minute lunch break which is unpaid each day.

**Travel Requirements**

Some travelling within the UK may be necessary for the performance of your duties.

**Responsibilities**
- Help to support the operations on a day-to-day basis
- Supporting the customer journey from inception until certification
- Issuing sales proposals, quotations and invoices
- Customers follow ups for recertification
- Act as the client end to end support across the certification process
- Support the booking process as needed across the scheme, this involves assessor allocation and coordination of “at location” and remote assessments with customers who may have multiple sites
- Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly
- Creating of certification documentation and updating registration portals
- Support Marketing Executive as and when needed across campaigns
- Any other duties deemed necessary

**Skills, Knowledge and Qualifications**

**Essential**
- At least 3 years’ experience in a busy office environment
- Able to work across multiple systems such as Xero, Microsoft Applications and CRM systems
- An understanding of the importance of a Quality Management System and processes
- Excellent computer skills

**Desirable**
- Qualified to a Level 3 in a related discipline such as Business Administration
- Experience with Quality Management Systems
- Knowledge of Eco Industry
- Knowledge of relevant standards such as PAS, MCS, ISO

**The Individual**

**Essential**
- Demonstrate the ability to confidently communicate with internal and external stakeholders
- Work at a fast pace whilst retaining high quality of work
- Have excellent customer facing skills and speak with confidence
- Demonstrate confidence and proactiveness
- Ability to develop working relationships with wide range of people
- Able to demonstrate attention to detail
- Use of initiative to deal with enquiries and or problems
- Ability to follow procedures
- Courteous, positive disposition
- Strong customer service skills
- Ability to manage a varied and complex workload
- Flexible approach to working environment and a supportive team member
- Problem solving and decision-making ability

**Desirable**
- None

**Job Types**: Full-time, Permanent

Pay: £23,400.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person