IT Support Team Leader

Tailor Made are excited to be recruiting for a leading engineering company in Burnley. They are a well-established and are leader in their field. They are seeking an IT Support Team Leader to join their growing team.

You will be responsible for leading the IT team whilst maintaining the company's IT network, servers, hardware, software and peripherals. To be a contact for internal users when they experience technical issues, production problems and for general hardwareand software enquiries. To assist with investigating and diagnosing network and software problems, collecting IT usage stats, and carrying out routine configuration and installation of IT hardware & software solutions.

**The role**:
¨ Provide helpdesk support for staff for hardware, software, audio-visual, photocopiers and telephone equipment

¨ Assist with crisis situations of complex technical hardware or software problems

¨ Securing data from internal and external attacks

¨ Providing secure access to the network for remote users

¨ To assist with the purchase, setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment

¨ Produce and maintain I.T. statistics, reports, checklists and other documentation as necessary

¨ Maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained

¨ Assist with the upkeep of the organisation I.T. inventory

¨ Maintain satisfactory standards of safety and security in relation to computers and equipment

¨ To be able to diagnose a variety of hardware, software and network issues in a timely fashion and provide appropriate solutions where required

¨ Create, maintain and diagnose faults with custom software, SQL databases, scripts and procedures

¨ Program and maintain switching and routing hardware

¨ Reviewing ticket queues and maintaining a detailed understanding of work items.

¨ Updating all procedural documentation and templates as necessary.

**About you**:
¨ Experience as a team leader within the IT industry

¨ Strong leadership skills - effectively communicate with colleague and suppliers

¨ Possess excellent interpersonal skills

¨ Technical aptitude - the ability to learn new technologies quickly

¨ An enthusiasm for IT and how systems and hardware work

¨ Knowledge of IT systems and hardware

¨ Apprenticeship or BTEC National Diploma Level IT Certification or above - not essential

¨ Helpdesk/Desktop support environment experience

¨ Good troubleshooting skills, both onsite and remotely

¨ Windows OS [7/10/11], Windows Server [2012/2016/2019], Linux OS (Ubuntu, Centos)

¨ Microsoft exchange server office 365 / Exchange hybrid deployment.

¨ Experience of Virtualisation technologies (Hyper-V)

¨ Understanding of SQL and SAP Crystal Reports and ERP systems

¨ Experience in managing suppliers throughout issue resolution

¨ Understanding or experience of time-critical manufacturing processes, and supporting technology

¨ Assist with the Cyber Security program (Training, MFA)

**For more information contact Charlotte Sinar**

**By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to workseek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.