Customer Service Executive

Customer Service Executive
Location: Wednesbury
Working Schedule: Monday - Friday 40 hours No Weekends.

**Salary**: £27,106 + Bonus

We are a newly formed business from the merging of two existing businesses named Guardsman and National Safety Supplies (NSS), both being some of the most respected and successful distributors of Personal Protective Equipment (PPE) in the UK. NSS, in 2001 and Guardsman in 2014 were bought by Bunzl, a prominent FTSE 100 company with a global turnover exceeding £11 billion (in 2023). This brought a huge boost to the resources and product ranges available to us and our customers. This opportunity also gave us the ability to grow, develop and have the ability to service large-scale blue-clip clients with confidence.

Located in the heart of the West Midlands with a spacious 75,000ft2 National Distribution Centre, we are perfectly positioned to serve businesses across the entire country. We are proud of our joint history and the amount of experience we have access to, both across our internal and external staff networks. This has always been a core strength of ours and one of the main reasons why we have enjoyed year-on-year success.

Our customers have always been at the heart of everything we do as we continue to move forward and develop new ways to ensure you remain compliant and help to keep your staff safe each and every day.

The Benefits
- 28 days holiday (including bank holidays), with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Bunzl Personal Pension Plan
- Personal benefits for Theme park discounts, Cycle to work scheme, Cinema discounts etc.

The Role
To assist in the achievement of company sales, profit, and customer service targets.

Key Responsibilities:
SALES & CUSTOMER SERVICE
Answer incoming calls, assisting customers in a professional and efficient manner. Processing sales orders and quotes accurately and efficiently. Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
Ensure all correct complaint procedures are complied with ensuring a satisfactory resolution
Manage out of stock items by communicating with purchasing and advising customer accordingly.
Providing general administrative support. Look for alternative products for out of stock items to retain sale
Help with the onboarding of customers and customer products within our digital platforms.

Grow and develop new and lapsed accounts within core range against targets working with other sales staff to achieve maximum potential
Understand and strive to meet agreed company targets. Managing your time and projects efficiently whilst contributing to group performance to achieve team success.

Your skills:
Telephone/ Customer facing experience Outbound sales experience

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

**Job Types**: Part-time, Permanent

Pay: £27,106.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person