Night Team Member

**Nights Team Member**

**Location**: Holiday Inn, Ellesmere Port

**Contract**: 40 Hour Contract

**Salary**: £26,832 per annum

**What you’ll be doing**

As a Front of House Nights Team Member, you’ll play a vital role within the hotel, a key team member supporting all departments where necessary, ensuring the comfort, relaxation and safety of all our guests throughout the night. You’ll be full of smiles, welcoming, friendly and professional with a great personality. Every night is never the same

The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you’ll be empowered to make things right. You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

You will work between the front desk duties of reception, audits and security as well as maintaining cleanliness of the hotel. You may also be trained as a Duty Manager, therefore taking responsibility for the Hotel through the night.

**Who you’ll be working for**

Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset. Our Ellesmere Port Holiday Inn stands proudly on the banks of the Shropshire Union canal located on our very own island surrounded by lock gates, bridges and canals. Our hotel is only eight miles from Chester's historic city centre. Easy motorway access puts Liverpool and Manchester less than 30 minutes' drive away.

Our hotel has 83 rooms providing a simple yet modern service. That’s where you come in At the Holiday Inn we look for people who are welcoming, optimistic, and fun and smart; people who can focus on providing a proactive and personal service that brings smiles to our guests faces.

**Our Values**

At Centre Island we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**

**Growth Opportunities;**
- We offer professional development, mentoring and training to help you on your journey. We will invest in you with Accredited Learning Journeys no matter the role you have.
- Our Centre Island Hotels professional development program is Accredited by City & Guilds and the Institute of Leadership & Management (ILM), so you can gain a professional qualification whilst you are working. You will also enhance your learning alongside using our virtual learning platform.
- Apprenticeships - want to learn while you earn Then we are here to make that happen.

**Health & Wellbeing;**

We nurture an environment where we can all feel we belong, where we are free to be ourselves, and respected;
- _We have activities to support us all as individuals - Physical, mental, financial, and social through our Employee Assistance Programme and Wisdom APP_
- _We are a Menopause Friendly Employer_
- _Qualified Mental Health First-Aiders_
- _Free use of workout & pool facilities _

**Reward & Recognition;**
- Access to IHG’s Worldwide ‘Employee Rate’ and ‘Friends & Family’ discount schemes, offering you generous hotel and food & beverage discounts at thousands of our global properties. What a way to travel
- We believe hard work should be acknowledged; we have an Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work.
- Get recognised through living our values, with our Monthly Hero Awards and end of year CIH Annual Hero Awards and Awards Ceremony. And, through IHG Impact Awards program and external Awards opportunities.
- We also give bonuses for successful referrals and we reward Long Service with annual leave increase and financial rewards.
- Full uniform provided _(If your job role requires it) _
- Complimentary On-Site Parking

**Job Profile**

**Main Duties and Responsibilities**:
1. Delivering great Guest Service including late night/early arrivals.

2. Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel

3. Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.

4. Finalising all payments due and balancing the day’s finances.

5. Guaranteeing our metrics are achieved by working with the company standards.

6. Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990

7. Work in line with the premises licence to serve guests beverages in our open lobby

8. Completing the successful running of the Night Audit.

9. Plan and prepare a detailed hand over for the new day ahead.

10. Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.

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