Dental Receptionist

**EXPERIENCEDPART/FULL- TIME DENTAL RECEPTIONIST**

**IS** REQUIRED FOR OUR PRIVATE DENTAL PRACTICE in SOUTH LIVERPOOL

START IMMEDIATE - **MUST HAVE CURRENT / VERY RECENT DENTAL RECEPTION EXPERIENCE FOR THIS POST & be able to work up to 2 Saturdays.**

EMAIL CV to us for further details

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The dental receptionist is the first contact within our clinic. They should possess excellent customer service skills and should be proficient in surgery procedures, ensuring the best utilization of surgery time to provide excellent patient care, Adhering to at all times systems and protocols in line with company strategy, goals and values.

**PEOPLE**
- Provide support to dentists and other team members
- Encourage effective teamwork
- Report all issues of importance to the appropriate people
- Liaise closely with all staff to ensure maximum efficiency within surgery
- Work closely with dentist in a professional and appropriate manner
- Carry out reception and administrative tasks

**CUSTOMER SERVICE**
- Greet and care for all patients within your care in a polite and courteous manner at all times
- Be able to explain, help and discuss all dental treatment options with patients aiding their uptake of treatments.
- Always be aware of patient confidentiality and data protection
- Inform reception of any reason for delay
- Ensure patients receive all necessary paperwork and that all forms are signed and dated correctly
- Be fully conversant with all emergency & evacuation procedures
- Promote a professional image of the company at all times
- Be able to work effectively under pressure and able to meet targets.
- Pro-actively sell consumables in the practice.

**BUSINESS FOCUS**
- Be aware of the company business strategy; provide optimum use of all surgery time. Maintain equipment and adopt efficient use of time

**ENVIRONMENT**
- Ensure waiting areas, corridors, stairs and immediate external areas are kept tidy and free of hazards in line with Health & Safety requirements
- Remove waste regularly
- Always be vigilant and always report any problem or concerns to the practice manager immediately

**QUALIFICATIONS**
- DENTAL PRACTICE experience essential for this post either as a previous dental receptionist/Dental Nurse

**SPECIFIC JOB SKILLS**
- Experience of working within surgery environment
- Undertake CPD
- Nursing experience will be an advantage
- Ability to use IT and operate a computer based system

**KEY COMPETENCIES**

**Customer Focus -** Understanding who internal & external customers are & their requirements. Thinks about the “customer’s perspective” & focuses on delivering a quality service that meets/exceeds customer/patient expectations.

**Communication -** Expresses themselves clearly & effectively verbally or in writing whilst delivering key messages to others. Deals with queries effectively. Shows evidence of active listening when communicating both face to face & over the telephone.

**Team Working -** The ability to work co-operatively, as opposed to working separately or competitively, with either the immediate practice team or other colleagues working together towards the same goal.

**Personal Effectiveness and Organisation -** Demonstrates initiative, self confidence, organisation skills & willing to take responsibility for their actions to deliver a high quality service.

**Drive and Motivation -** Enthusiastic and committed, demonstrates drive to do things better, more efficiently & effectively, to improve performance & to exceed goals & targets.

**Duties**:

- Assisting with front office tasks as needed

Job Duties:

- Greeting and welcoming visitors
- Scheduling
- Managing correspondence
- Carrying out requests from management as needed
- Treatment coordinator duties
- Maintaining stock and ordering supplies
- Answering phone calls and transferring them as necessary
- Managing website functions and social media

Financial Duties:

- Submitting insurance claims
- Processing payments
- Billing
- Expense reports

Work remotely
- No

**Job Types**: Full-time, Part-time, Permanent

Pay: £23,000.00-£24,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool L18 2DA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental receptionist: 1 year (required)

Licence/Certification:

- GDC REGISTRATION (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time

Pay: £22,000.00-£25,500.00 per year

Expected hours: 32 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: In person

Application deadline: 07/03/2025