Cleaning Operative

**Cleaning Operative Job Description**

**Company name**:
**Mitie Communities**

**Job Title**:
**Cleaning Operative**

**Reporting to (position)**

**Cleaning Supervisor**

***

**Our values and behaviours**

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

**Job objectives and responsibilities**
- **To work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.**
- **To follow the Company's Health, Safety and Quality procedures within the course of the role.**
- **To undertake successfully the training matrix specific to this role.**

**Main duties**
- **To ensure all equipment is kept clean, well maintained and is a safe working order, i.e. PAT Tested, etc.**
- **To have a full knowledge and understanding of the designated cleaning beat, including the agreed work specification and time allocated to the beat.**
- **To maintain the designated area to an agreed level of cleanliness in line with the Contract and relevant SLA's, carrying out all daily, weekly and periodic tasks as directed by the Cleaning Supervisor.**
- **To have a full working knowledge of all cleaning equipment, materials and approved chemicals used within the premises and to attend all necessary training to be enable to fulfil this requirement.**
- **To comply with the requirements of Health & Safety, other relevant legislation and premises policies.**
- **To sign in and out daily using the Signing-In Book, this must be an accurate record of the operatives Contracted hours and show the start time and finish time on a daily basis. In the event of a building being evacuated the Signing-In Book will be used as a checklist and headcount.**
- **To be aware of material expenditure and avoid unnecessary waste.**
- **To report any maintenance defects to the Cleaning Supervisor.**
- **To understand and observe Mitie's and Client site rules at all times.**
- **To ensure that a high standard of personal hygiene is maintained and to give particular attention to hands/finger nails, hair care and general appearance. Shoes must be fully covered with tread and appropriate for the requirements of the role. Minimal jewellery to be worn for health and safety reasons (note - wedding ring and studs earrings are acceptable).**
- **To wear protective clothing (PPE) as issued.**
- **To observe all Company and Client statutory fire and safety regulations and to promote good safety habits and methods of work.**
- **To deal with any complaints that fall within the job holder's duties and report these immediately to the Cleaning Supervisor.**
- **To perform miscellaneous cleaning duties as apparent or as instructed by the Cleaning Supervisor.**
- **To undertake any other related duties which are within the job holder's capability, according to the needs of the business and as directed by the Line Manager.**

**Person Specification**
- **Must be able to complete an Enhanced Disclosure in line with the Contract requirements.**:

- **Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.**:

- **Have a flexible approach to the role.**

**Working within the Mitie values and behaviours**

**People **Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

**Trustworthy**
- We do what we say we will

**How we behave**
- We treat all colleagues with respect
- We challenge people when they don't do the right thing
- We welcome advice from anyone that might improve what we do
- We are open and honest
- We think safety and always follow rules for safe working

**Helpful**
- We go out of our way to make a difference

**How we behave**
- We work with each other to achieve the best for clients and for Mitie
- We share information to help colleagues succeed
- We build great relationships
- Our first response to requests will always be positive
- We look out for each other, never walking by unsafe actions or situations

**Inspiring**
- We help others to be the best they can be

**How we behave**
- We support and encourage each other to develop
- We lead by example
- We set clear expectations
- We listen to and learn from others
- We learn from mistakes and incidents to prevent recurrence

**Passion**_ _**Take our people, add their passion, and you get something really special.

**Spirited**
- We give it everything we've got

**How we behave**
- We do good things for each other, the environment and the community
- We appreciate diversity and encourage it
- We demonstrate team spirit
- We are committed to doing things better and setting new standards in all that we do
- We take pride in what we do and have fun doing it
- We celebrate success and say thank you

**Fresh thinking** **We want our people to find inspiration from skill development and career progression