Customer Success Manager

7 days ago

Winnersh, United Kingdom Sage (UK) Limited Full time

The Sage People Customers for Life team’s sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses and drive value based on our customers’ self-defined goals. The Customer Success Manageris responsible for bringing the best ideas, innovations, and capabilities to a portfolio of customers, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater businessvalue and satisfaction. As a member of the adopt team, you will be responsible for looking after our customers who have just gone live, driving adoption and nurturing the client in those critical first months; setting them up for success. You will also havea small portfolio of small, mid-market and strategic customers, driving their continued success, ensuring we are aligned with their strategy, connecting with key business executives and stakeholders, developing an understanding of their business requirements,goals and desired outcomes. Your primary goal is to ensure that Sage People customers recognize their return on investment, are true advocates of Sage and renew their subscription. #LI-MW1

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