Technical Assistant

**Job Details**:
**TECHNICAL ASSISTANT**

**Hours - **Monday - Friday 40 hours per week including 1 hour unpaid break

**Salary - **£25,000 per annum

**A bit about BAKO Group....**:
BAKO is a leading supplier of Bakery Products and Ingredients servicing customers throughout the United Kingdom, with business units in Durham (BAKO Durham), Preston (BAKO Preston) and Wimbledon (BAKO Wimbledon). The Group takes pride in being owned by bakers for bakers and delivers a UK-wide service and product range that are highly valued by its customers.

Launched over 50 years ago, BAKO offers the food industry an outstanding combination of competitive prices plus the exceptional customer service only a local company can provide. Today our customers enjoy the combined purchasing power, logistics and resources of one of the largest nationwide distributors to the food industry. From large pallet deliveries to products for the small & home baker, BAKO caters to all size of customer.

Our multi-temperature distribution fleet allows us to deliver a wide variety of ambient, chilled and frozen products from the same vehicles. We serve an ever-expanding customer base within the food industry which ranges from traditional organisations through to new companies catering for the latest convenience markets.

**Purpose of Job**:
A key member of the Technical team covering the BAKO Group, the role necessitates responsibility for the upkeep of all Technical Documentation and issuing these to customers when requested in a timely manner. The position allows for the incumbent to play an important technical role within the wider business.

**Main Duties**:

- Promoting customer excellence throughout the business.
- Ensure all BAKO Group customer technical requests are satisfied in a timely manner.

**Specific**
- To issue technical documentation covering products and suppliers, as requested by internal and external customers, in a timely manner with all requests being recorded and organised appropriately for future reference.
- Assisting with the maintenance of an up-to-date database of all specifications
- Managing customer complaints that require investigation with a technical input.
- To collate and interrogate monthly product complaint data and then distribute accordingly across the business.
- Assisting in the compilation of comprehensive, legally compliant, BAKO Select customer version product specifications and data sheets.
- Organise/undertake testing of BAKO Select products in line with the testing schedule set, to ensure suppliers continuously deliver to the specification and packaging artwork agreed and to the quality attributes set.
- To provide pack copy information regarding legal, nutrition and labelling matters for the creation of artwork for BAKO Select products. To liaise with the artwork studio and suppliers to drive a ‘right first time’ attitude to ensure the process meets deadlines set.
- Update the BAKO Select web-site
- Ensuring new or revised specifications from suppliers are effectively communicated throughout the customer base
- Working cross-functionally with other teams in providing technical support for the timely delivery of new or existing product development projects from early inception to product launches.

**Job Requirements**:
**Essential**
- Attention to detail
- Communication
- Prioritization
- Analytical skills

**Desirables**
- Food Technology/science/bakery qualification
- Interest in food manufacturing & processing
- Bakery knowledge

**What We Offer**:
KPI bonus scheme

28 days holiday inclusive of bank holidays (pro rata)

Company Pension Scheme

Life Assurance cover

Company Sick Pay

Employee Discount Scheme

Cycle to work Scheme

Employee Assistance Programme

**How to Apply**: