Support Worker

1 week ago

Tonbridge, United Kingdom Service Care Solutions - Housing Full time

**JOB TITLE**:Support Worker
**LOCATION**:Tombridge
**CONTRACT TYPE**:Temp
**WEEKLY HOURS**:37 Hours
**WORK PATTERN**:Shift Pattern - Early, Late and Nights.
**JOB SUMMARY**:
The delivery of individual, positive outcome focused support packages to clients of supported schemes. Ensuring that the support service promotes empowerment and independence. To be part of a staff team that is committed to 'best practice' in the social housingfield. Work proactively with clients to achieving their personalised support outcomes.
**RESPONSIBILTIES**:

- Provide a high-quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewingdocumentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including primary healthcare, statutory services, criminal justiceand legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes.
- Act as an ambassador for the Clarion supported housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcomepacks. In addition, provide information to customers about local community resources. Take an active role engaging customers and stakeholders in the service. Provide opportunities for feedback and for customers and stakeholders to influence / co-produce servicedelivery.
- Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers to access appropriate welfare benefits and, where necessary,signpost to support with managing debt. Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy.

**EXPERIENCE**:

- Knowledge of the social care sector and relevant legislation including housing/homelessness Demonstrable experience of working in housing management and / or housing related support service.
- The ability to work proactively as part of a team coupled with a 'can do', positive attitude, An excellent approach to customer service - in writing, face to face or on the telephone and able to demonstrate a commitment to exceed customer expectations.
- Ability to advocate effectively on behalf of customers. A good understanding of the needs of customers in supported accommodation, supported living and other social care settings.
- A good understanding of the needs of customers living in the community including outreach. Able to demonstrate basic financial competency.

**Also, will be required to go through an enhanced DBS check.

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