Senior Client Care Advisor

6 days ago


Bearsden, United Kingdom Glenbrae Veterinary Clinics Full time

Senior Client Care Advisor
- Glenbrae Veterinary Clinics, Bearsden, Bearsden, Scotland
- Discipline: Non-clinical Support
- Full Time
- £28,000 per annum

**We are hiring**:
We have an exciting opportunity for a Senior Clinical Care Advisor (CCA) to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis.
- We are looking for someone who is passionate about the job and can fit in with the team. We want someone who will go the extra mile to provide a professional and personal service to each client as this is at the heart of the company’s ethos.

**The rota**:
The shift pattern will be a 38-hour working week which can be flexible over 4 or 5 days. Saturdays 1:2 with no OOH or Sundays.

**About Glenbrae Veterinary Clinic**:
Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. Our services include laparoscopy, dental radiography, ultrasonography including specialist input, endoscopy, digital radiography, laser therapy and acupuncture, stem cell therapy and a consultancy homeopathic service.

**About the Team and Culture**:
We are a forward thinking, proactive team who care about our clients, patients, and each other. We actively promote a healthy mindset and wellbeing giving each other support both professionally and personally. Our clinics are situated in Bearsden, Dumbarton and Muirhead allowing us to serve a large area of clients. We are a team of 30, made up of 11 vets, 5 RVNs, 2 SVNs and 9 CCA's and other admin support staff. We have a visiting homeopath consultant and visiting ultrasonographer. We are proud to support our local communities and provide support at local galas and charity events.

**In addition to a competitive salary, you will benefit from**:

- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
- Glenbrae Veterinary Clinics, Bearsden
- 49-53 Stockiemuir Ave, Bearsden, Bearsden, G61 3JJ, United Kingdom

**Animals treated**
- Dogs, cats & small pets



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