Resident Liaison Officer

2 days ago

Crawley, United Kingdom Spencer & James Limited Full time

**Role**: Resident Liaison Officer

**Location**: West Sussex

**Salary**:£29,000 - £33,000 (Basic Salary) - Dependent on Experience, & Company Vehicle

**Why Join Us?**

Are you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements? We’re looking for a **Resident Liaison Officer (RLO)** to be a key member of a team. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important energy efficiency improvement works are carried out to residents properties.

**Your Key Responsibilities**
- Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively.
- Work closely with site teams to minimise disruption and create a safe, supportive living environment.
- Proactively communicate with residents to ensure smooth access arrangements and build strong relationships.
- Manage the Resident Liaison Service across multiple sites.
- Represent the company at client and resident meetings, ensuring high levels of service and engagement.
- Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions.
- Keep project records updated in the on-site database.
- Arrange and lead resident consultation sessions to provide updates and gather feedback.

**What You’ll Need**
- Previous experience as a Resident Liaison Officer or a similar customer-facing role within social housing, construction, or maintenance.
- Strong understanding of planned maintenance projects for internal and external works.
- Excellent communication, problem-solving, and IT skills.
- A customer-focused mindset with the ability to handle complaints and concerns professionally.
- A proactive and organised approach, with a commitment to ensuring a positive resident experience.

**What’s in It for You?**
- Competitive salary with a comprehensive benefits package (incl. Company Vehicle)
- Opportunities for career progression within a dynamic and growing organisation.
- The chance to make a meaningful impact on communities by improving residents' homes.
- A supportive team environment that values collaboration and innovation.

**Job Types**: Full-time, Permanent

Pay: £29,000.00-£30,000.00 per year

**Benefits**:

- Company car

Schedule:

- Monday to Friday

**Experience**:

- Resident Liaison: 2 years (preferred)

Work Location: In person

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