Consumer Experience Coach

Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game. To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry. NIKE Retail Careers NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders and visionaries. At NIKE, Inc. everyone contributes their skills and passion to a constantly changing, challenging game. To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's stores teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates.” Do you know, what we are missing to create the best retail team on the globe? Someone like YOU In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete". Join the NIKE, Inc. team As a Coach you are: - Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers - Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere - Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor) - Identifying and improving areas based on feedback given by consumers - Being a brand ambassador for NIKE’s initiatives including training your team - Ensuring that the store complies with all NIKE standards and guidelines - Cooperating with your business partners across stores and HQ More specifically, our store structure consists of the 3 Coach roles below: COMMERCIAL - Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards - Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards - Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store. - Being responsible for monthly initiative launches - Using our reporting tools to make the best commercial decisions - Achieving accurate inventory to fulfill digital orders ATHLETE EXPERIENCE - Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose) - Leading team Engagement on NIKE Community Ambassador activities - Partnering with senior store leadership, you will oversee the hiring processes including onboarding - Being responsible for store scheduling - Working collaboratively with store team to implement & maintain a positive NIKE culture CONSUMER EXPERIENCE - Leading by example and the delivery of our sales floor service and bring the consumer journey to life - Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers - Completing specific training and share completion with athlete services - Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership What you get: - Attractive salary that evolves with the market and experience - Opportunity on receiving monthly bonus payments - Attractive online and in-store employee discounts - Attractive Benefits Package, Pension & Share scheme - Exciting development and career opportunities - Regular training on leadership, sales and products - A dynamic and motivating environment which values Diversity, Equ