Credit Controller

Main Responsibilities
**Credit Controller - up to 12 month FTC- Purfleet, Essex (Hybrid working with 3 days in Purfleet Office, 2 days from home)**

**Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.**

**With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.**

**It’s not all number crunching in the finance department at Carpetright. We’re here to support each area of the business, ensuring they have the right data to make the best decisions. We’re right up there with the latest systems and analytics, not to mention our first-class training and apprenticeships. So, if you’re looking to fast forward your career in finance, this is the place to be.**

The Credit Controller is tasked with recovering outstanding funds from businesses and customers. Responsibilities include assessing historical customer balances, using the GDNP process for payment recovery, and ensuring reconciliation of customer deposit balances for full order payments. The role also involves generating reports and analyses on outstanding debt for the wider business.

**What you will be doing**:

- Determine true outstanding customer balances
- Recover funds from customers with unpaid invoices
- Coordinate with Stores and Retail Ops for communication and support
- Provide progress updates to the business in an agreed format and frequency
- Identify system/process issues causing outstanding balances
- Respond to client queries
- Reconcile accounts
- Provide administrative support to the finance team
- Investigate and resolve differences between invoicing and payments
- Assist the Accounts Receivable Supervisor with reporting, period-end journals, and liaise with auditors and debt collection agencies as needed.

**What we are looking for**:

- Minimum 2 years' experience in a similar role; D365 experience preferred
- Proficient in Excel and high-volume data management
- Historical data resolution experience is advantageous
- Excellent communication skills and confidence in dealing with colleagues at all levels
- Ability to work independently, stay calm under pressure, and initiate tasks
- Strong organizational skills, accuracy, and efficiency under pressure
- Commitment to process change, implementation, and achieving successful outcomes, as measured by on-time delivery of reports, timely reconciliation clearance, and prompt action on discrepancies.

**Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. structure and process with a practical mind-set.