Waste and Recycling Executive

**Oxfam is a global movement of people working together to end the injustice of poverty.**
- Do you have strong understanding of customer service requirements?
- Do you have excellent written, listening & verbal communication skills?
- Do you have the ability to build confidence, rapport, respect & understanding through a variety of communication mechanisms?
- If the answer is yes, then we would like to hear from you.

**_ The Role:_**:

- To provide a first-class support service to shop teams, donors, & customers by responding to & resolving enquiries, complaints & issues that arise in relation to waste & recycling activities for the Retail Network. To monitor & report on SLAs and KPIs & seek opportunities using information from a variety of sources to improve overall service experience, manage efficiencies & support reduction of costs. To be a first point of contact & liaison point between parties & our contractors & to support Oxfam’s contract “owners” by providing relevant management information as required for ongoing contract management & review meetings (which they will also attend). To provide an initial point of contact for the shop network with queries regarding other waste streams including hazardous waste.

**_ What we are looking for:_**:

- Strong understanding of customer service requirements
- Excellent written, listening & verbal communication skills
- Ability to build confidence, rapport, respect & understanding through a variety of communication mechanisms
- Strong IT knowledge & use of excel & reporting systems
- Strong IT/database/technology skills and ability to use initiative to learn new skills & self-teach in a rapidly changing communications environment
- Ability to interpret and use significant quantities of information with proven time management, organisational skills, flexibility, & attention to detail
- Ability to manage a varied workload in a fast-paced environment of changing priorities - achieving both quality & response time targets.
- Ability to work closely with others as part of a team, briefing & supporting other team members

**_ We offer:_**:

- We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
- From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.
- You can read more about all Oxfam has to offer here.

**_ Flexfam:_**

- We believe that flexible working is key to building the Oxfam of the future, so we are open to talking through working arrangements that might work for you, including job share. This role will be based in the location as stated above.

**_ How to apply:_**

**Our values and commitment to safeguarding**:
**Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our**values** are recruited to work for us.**
- The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

**We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.**

**About us**:

- Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.
- Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

**A thriving diverse Oxfam**:

- It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
- To do that:

- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need a