Night Security Officer

**Job Reference: SEC/JR/03-11/694/2**

**Job Title: Night Security Officer**

**Location: Drake Circus Plymouth **-**_Applicants must have the right to work in the UK_**

**Pay Rate: £10.20**

**Contract**:Permanent**

**Hours per week: Variable Shift Rota - 19:00 - 07:00 - 4 on 4 off shift pattern - 41 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch toensure our client’s employees, visitors and assets are kept secure.

**Role Overview**

We are currently recruiting for a Security Officer to join our passionate and driven Security team based at our client’s site in Drake Circus Plymouth.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
- Discounted parking across the estate
- Site discount available

**Summary & Purpose of the Role**

Patrolling the Drake Circus Estate sites to include BOH service areas, car park and public areas. Advising retailers when necessary, on management regulations; diffusing incidents and preventing occurrences using “mínimal enforcement”; maintaining fire,Health and Safety Regulations and securing the premises. Aid the public in First Aid (if qualified) using “customer care” procedures at all times.

**Customer Service/Communication**
- Assisting retailers on request in the event of an incident - this may be in person, by camera or both.
- To be enthusiastic, helpful, courteous, and inspired by the Drake Circus Estate customer charter always and to attend staff briefings when requested by Management
- Maintain polite and good communication with your colleagues, retailers, and shoppers always
- Any Customers with Carpark payment issues are to be dealt with swiftly and courteously reporting any issues to the Duty Manager as required.

**Security**
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations that arise within the centre
- Knowledge of in-house radio usage plus call signs
- Routine Patrols of the estate, including Drake Circus, Barcode, Plymouth retail, adjoining estates and carparks and ramps.

**Carpark**
- To ensure the Carpark is clear of obstacles including trollies, cones and/or. If located these are to be returned to the walkway on level 1 near M&S correctly and not to be left in the Carpark.
- Any Graffiti or damage identified is to be reported immediately via Control.

**H&S**
- Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
- Responsible for full comprehensive understanding of fire alarm procedures.
- Responsible for acting as an evacuation marshal in the event of an incident.
- Security Guards not trained in first aid must be made aware of named first aider on shift.
- To ensure all work is carried out in a safe, proper, and thorough manner considering Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements
- In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.

**Other**
- Report anything in need of repair or replacement to the Deputy Services Manager or on shift Supervisor
- Always keep your working area and space clean and tidy and your tools and equipment safely stored
- Be prepared to receive and undertake further training as required.
- To integrate fully into the Facilities Service by attending to litter, reporting spillages, graffiti and reporting any issue relating to the cleanliness of the centre

**Skills and Experience**
- SIA Door Supervisor licence essential (with no sanctions against)
- Full UK driving licence (desirable)
- Experience of working and building partnerships with customers, retailers, residents, and contractor’s
- Articulate and can communicate effectively with the clients and the IFM teams
- Customer service experience essential

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.