Sales Advisor
1 week ago
**Sales Advisor**
**Bristol**
**£20-£22K, depending on experience**
**Hours; Mon-Fri, 8.30am - 5.30pm**
Our client is looking for an exceptional Sales Advisor with ideally engineering and maintenance product sector knowledge. Good with customers, able to build a report and close the deal? We want to hear from you
**Key Responsibilities & Accountabilities**:
- Processing sales orders using Microsoft Great Plains & Microsoft Excel
- Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
- Sourcing items from other suppliers when required
- Maintaining high standards of administration and customer service to achieve maximum profitability & service level
- Relaying customer issues and feedback to the line manager
- To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
- To undertake, when requested by the Branch Manager, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company
- To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role
**Essential Skills/Competencies/Experience/Qualifications Required**:
**Key Skills Required**:
- Excellent communication skills, telephone manner and technique as well as good interpersonal skills
- Effective numeracy, literacy and word processing skills
- Ability to liaise closely with internal colleagues and external contacts
- Ability to work as member of a team
- Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
- Good negotiation skills with the ability to assess issues and be assertive as required
- Ability to make decisions relating to the day-to-day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager
- Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy
- Willingness to learn and be flexible in their working arrangements
- The ability to handle confidential information in the appropriate manner
**Knowledge Required**:
- Standard grades in English and Maths as a minimum
- Good product knowledge (Preferred but not essential)
- Knowledge of Importing Procedures
- Competent in the use of Microsoft Excel, Word and Outlook
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