Claims Handler

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to provide administration of clients claims. This will include providing advice to clients on claims process, issuing and administering claims forms, managing the process from end to end with insurers and Loss adjusters for settlement.

**Who are we and what do we do?**:
NFP is a leading global insurance business with four core service lines:

- employee benefits
- insurance broking and consultancy
- HR consultancy
- wealth management

With 7,400 employees worldwide, including 450 in the UK and Ireland, we’re an outstanding company whose passion for building relationships is founded on trust and communication and is at the very heart of everything we do.

**What you’ll love about us**:
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

**Attractions - NFP**:

- We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
- Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
- We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
- Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.

**About the role**:
We are recruiting for a Claims Handler to provide administration of clients claims. This will include providing advice to clients on claims process, issuing and administering claims forms, managing the process from end to end with insurers and Loss adjusters for settlement. You will be required to provide technical claims advise to the Servicing/Sales account executives.

**Overview of duties**:

- Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
- Manage client’s claims including advice on whether a claim is covered.
- Issue and administration of claim forms
- Issue claims settlement cheques.
- Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
- Liaise with Insurers, Loss Adjusters and other third parties regarding the administration of claims.
- Provide technical and administrative support to the Directors and Account Executives.
- Run and amend client report
- Computer literate and thorough understanding of Company software.
- Good IT skills in particular Microsoft Word/Excel/Outlook

**Person specification**:
**Knowledge, skills and abilities**:

- Good knowledge of property, liability, accident, and motor classes of general insurance
- Working knowledge of all other classes of general insurance.
- Good knowledge of FCA regulatory requirements.
- Good attention to detail and ability to prioritise work

**Education and/or Experience**:

- Relevant insurance qualifications or equivalent experience.
- “A” Level standard in education an advantage.

**Key information**:
**Hours**: Monday - Friday
**Location**: Birmingham - hybrid