Medical Receptionist

JOB SUMMARY To ensure patients receive a high quality, professional service and to contribute to the daily practice routine. More specifically the role shall encompass various administrative tasks and the day to day running of the reception area. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient and effective way, with the patient at the centre of everything we do. You will provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone.

**Responsibilities**: Reception of Patients: Welcoming patients at the Reception desk in a polite and friendly manner. Accepting patients on arrival for appointments and routing patient appropriately. Handling of general enquiries at the reception desk or over the telephone Anticipating, preventing and dealing with problems at Reception and in the waiting room. Leaving the reception area tidy and ready for incoming colleagues, ensuring that prescriptions promised for collection are ready and passing on information concerning unsolved and urgent problems to your colleagues as a part of handover.

Dealing with new patients wishing to register at the Surgery, providing them with a New Patient Registration Pack and assisting them to complete the appropriate forms if necessary. Dealing with notifications of change of address and/or change of name. Ask My GP 1. To manage the incoming patient requests that come into practice via our online portal (askmyGP) 2.

Route the requests accordingly in line with practice protocols 3. Flag any urgent requests or home visits to the duty doctor 4. Use your initiative to note any potentially urgent requests and highlight accordingly to the appropriate clinician. 5.

To respond to patients when administrative tasks have been passed back to reception via a clinician on askmyGP. 6. Send appropriate pre0set messages in line with management of requests and care navigation protocols. Appointments and Home Visits Making new and follow-up appointments with clinicians as per practiced policy.

Maintain appointments system for GPs, Practice Nurse, pharmacist and minor surgery Clinics. Cancel appointments when requested according to the Appointment Cancellation Policy. Record requests for home visits on the appointments system, taking address, telephone number and the reason for the visit request. Check Duty Doctor rota list in Reception each day and pass on any late calls to the doctor as soon as possible via mobile, if the doctor is out on the road.

Assist with the ordering of any emergency ambulance at the request of the Clinician. Prescriptions: Accept requests for repeat prescriptions via face-to-face, on line, fax or Prescription Box and process as per Repeat Prescribing Policy. If request is face-to-face, verify with the patient the time the prescription will be ready for collection (usually 48 hours). Check Prescription Box at regular intervals throughout the day.

Empty prescription printers and lock blank prescriptions in agreed place. Record incoming and outgoing prescriptions pads according to Prescription Security Protocol. Telephone: Answer telephone calls promptly (within 3 rings), politely and discretely so that other patients cannot hear confidential medical information. Take and transfer calls accordingly.

Make appointments, record requests for home visits, deal with queries from other health care professionals and patients. Receive and record telephone messages via the pink acute appointments. Personal calls should not be made to avoid blocking up the practice telephone lines. Correspondence: Incoming mail to be sorted and opened by designated member of the reception team; with the receipt of anything marked private and confidential (unless hospital stamped) taken out and passed directly to the named person.

Sort outgoing mail and frank ready for posting. Place mail for the NHS Milk Run collection in the appropriate place ready for collection. Take post to post box as per Ribblesdale Post Rota before last post collection of the day. Download the electronic mail and scan any incoming clinical letters onto patients record and route to the appropriate clinician.

Computer Daily use of the clinical software system EMIS and Docman following appropriate training. Enter data onto patients records in accordance with practice policies. Note summarising medical records in accordance with Practice Protocol. Maintain Death Register on Docman Assist with QOF (Quality and Outcome Framework) using clinical audit and the recall system.

Scanning/processing of hospital letters and documents, read coding letters as appropriate Ensure correspondence, reports and results are filed electronically in the correct patient record. Participate in audits Reg