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Helpdesk Operator

2 weeks ago

Omagh, United Kingdom Brook Street Full time

**Brook Street (UK) Ltd are recruiting a Helpdesk Operator for our leading Public Sector client Education Authority Northern Ireland, Omagh.**

As a temporary-full time **Helpdesk Operator** you will provide administrative and secretarial support within the Maintenance department and carry out the functions of the Maintenance Help Desk.

**MAIN DUTIES AND RESPONSIBILITIES INCLUDE**
- You will act as initial contact between the Maintenance Manager/Senior Maintenance Officer and the clients of the Education Authority, including principals, Education Authority members, and officers from other Education Authority's, the Department of Education and other educational agencies and the general public.
- You will deal with incoming and outgoing correspondence of a general nature, including drafting responses and/or forwarding to the appropriate officer
- You will prepare and collate all relevant material for the maintenance department.
- You will word process letters, memos, reports and other documents, including those of a confidential nature.
- You will maintain databases, spreadsheets and other documents.
- You will prepare materials for the maintenance manager using appropriate software packages.
- You will operate Helpdesk software, monitoring customer use and software performance and informing Maintenance of actions required.
- You will maintain a professional Helpdesk service at all times, keeping customers informed of the progress of issues logged on the Helpdesk.
- To complete the daily printing of all works orders.

**YOU WILL BENEFIT FROM**:

- Full training and induction
- Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
- Contribute positively to Education Authority NI's values and mission statement
- Accrue holiday hours as you work
- Brook Street (UK) Ltd back-office support and mentoring
- Ability to work across school admissions teams in all admissions regions across NI.
- No weekend work (Shift pattern Mon-Fri 9am-5pm)

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

**The rate of pay is £12.52 per hour, the hours of work are 0900-1700 Monday to Friday.**

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.