People Services Assistant

NHS Property Services have a fantastic opportunity for a People Services Assistant in the Stockport area. This role will involve working in our Stockport office two days a week, with the rest of the time working from home.

The role attracts a starting salary of £27,720 per annum + 27 days holiday.

With support and guidance from the People Services Lead, you will be expected to help with any in bound telephone queries, co-ordination, support and tracking of complex queries and general people administrative processes and procedures. The role will provide efficient and effective support to the wider people function, managers and colleagues across the business.

**Key Responsibilities**
- Manage your own caseload within Service Level Agreements.
- To be the first point of contact for manager and colleague people related queries efficiently redirecting queries to other internal functions and teams as required.
- Provide policy advice such as absence management, maternity, paternity, annual leave etc.
- Manage and support the full colleague lifecycle including, promotions, transfers, secondments, etc.
- Be able to support and advise managers on colleague relations cases.
- Management of the new starter and leaver administration processes
- Generating offer letters and contracts of employment in accordance with policies and procedures.
- Support managers with the production of letters throughout the business adhering to a high standard of quality and attention to detail.
- Support of ad-hoc/annual people process and reporting
- Deal with reference requests and follow up on references required by the business in relation to new starters
- Liaise with managers and colleagues in a professional, approachable and results orientated manner
- To assist with general people related issues when required
- Maintenance and auditing of colleague personal files
- Accurate record keeping

**This role will require you to demonstrate the following Experience, Capabilities and Knowledge
- People Administration experience
- Has worked in a People (HR) Shared Services environment previously
- Excellent Customer Service Skills
- Previous HR Systems experience and technical/specialised areas (e.g. iTrent/Colleague Self-Service, Manager Self-Service etc.)
- Case Management experience
- Excellent attention to detail and high accuracy of working
- Ability to write quality letters
- The ability to manage, organise and co-ordinate own workload whilst working to deadlines
- The ability to work with high volumes of data/tasks
- The ability to work to agreed Service Level Agreements (SLA’s)
- Must be able to demonstrate the ability to communicate effectively at all levels
- High degree of computer literacy

**Who Are We?**

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration who range from Integrated Care Systems, health providers, charities and more.

Our objective is to get, grow and keep people and provide more internal opportunities for growth where colleagues can not only fit the immediate requirement but also have the drive, initiative, and the right behaviours to contribute to the long-term future success of the organisation.

**Diversity Statement**:
NHSPS is an equal opportunities employer. We are working hard to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Interested in flexible working opportunities? NHSPS empowers colleagues to work flexibly through our smarter working policy. Please speak to our talent acquisition team to find out more.