Young Carers and Young Adult Carers Team Leader

Are you looking for a rewarding new career? Do you want to work for a local charity and help make a difference in your community? Join our fantastic team and help us support unpaid carers of all ages across Buckinghamshire and Milton Keynes.

If you would like to have an informal chat or you are unsure if this is the right role for you, then please call us on 0300 777 2722 and select 3 for General Enquiries.

**What We Can Offer You**

Hybrid/flexible working
Generous annual leave allowance (25 days + 3 days between Christmas and New Year + Bank holidays) with additional days for long service
A supportive working environment
Training opportunities
Access to an employee assistance/wellbeing programme
Pension scheme
Annual eye test

**Young Carers and Young Adult Carers Team Leader - Carers Bucks**

**Hours**: 37 hours per week (you will need to have flexibility to work on occasional weekends and in the evenings for pre-planned events for which you will receive TOIL)

**Location**: Hybrid - working flexibly from home or in the community with attendance at meetings in our Aylesbury office as and when required.

Our carers, aged between 5 and 25, provide support to a parent, sibling or other family member due to disability, a long-term illness, poor mental health and/or addiction. You will lead and provide day to day operational management to the YC and YAC team (all of whom work from home or in the community) so that they can effectively provide support to these young people whilst also raising awareness of Carers Bucks services across Buckinghamshire.

**Main Responsibilities**:
The team leader is responsible for managing and supporting a team of 10. The role would suit someone who has previous management experience and is passionate about making a difference to the lives of children.

**General**:

- Ensure that staff have the support they need to be able to run targeted sessions, clubs and activities which effectively meet the needs of our carers.
- Provide staff with feedback regarding their individual performance via quarterly supervision sessions and annual performance reviews.
- Provide staff with information relating to the organisation’s performance against operational targets during regular team meetings.
- Ensure that all new referrals, and all queries from current registered users, are dealt with in a timely and efficient manner and to the highest possible standard.
- Ensure that staff work in an integrated way with their colleagues in the Adult Carers team and at our sister charity Carers Milton Keynes in order to achieve the best possible outcomes for carers of all ages.
- Support and supervise volunteers recruited on behalf of the YC and YAC service.
- To be the Designated Safeguarding Lead for the YC and YAC team and volunteers. Attend regular training and refresher courses.
- Work with the YC and YAC Service Manager to continually review and develop services in line with organisational needs.
- Deputise for the Service Manager when required.
- Any other duties as reasonably required by Carers Bucks.

**Administrative**:

- Assist with HR issues where necessary and record and monitor staff absences.
- Manage activity budgets in line with Service Manager’s requests.
- Check and authorise staff expenses, supplier invoices and credit card spend and liaise with the Operations Manager on these matters as needed.
- Ensure that all data relating to carers is stored correctly using our internal database (Charity Log).
- Create and review reports using our database for the purposes of monitoring and to help identify gaps in the service.
- Work cooperatively with the Fundraising and Communications team in order to maximise donations and ensure that our website and social media presence remains relevant and up to date.

**Training and Development**:

- Conduct regular reviews to ensure that the team are trained to the required standard and liaise with the Engagement and Development Manager to source external training (or deliver internal training) where appropriate.
- Be proactive in assessing own training needs and undertake relevant training accordingly.

**Partnership working**:

- Raise awareness of Carers Bucks services across the community, within Health and Social Care and throughout the voluntary sector
- Represent Carers Bucks at promotional events, conferences and relevant networking meetings and participate in activities that we run ourselves e.g. our AGM, Carers Week, Young Carers Action Day
- Build and maintain community links with other youth providers and groups (such as Community Care North Bucks)

**Person Specification**

**Qualifications and Experience**
- Experience of managing a team (E)
- Experience of working with young people (D)
- Experience of working with educational and social care professionals (D)
- Ability to communicate effectively in writing and verbally with both professionals and service users (E)

**Knowledge and Understanding**
- A clear understanding of the issues