Service Desk Analyst
3 days ago
A number of NHS organisations the North East have approached Venn Group to secure IT Support Analysts to assist their busy teams.
**Service Desk Analyst
- Working within a Service Management Framework as part of the ICT Team you will provide first and second line fault finding services and IT resolutions
- Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone and in person
- Support the IT Team Leader to ensure high levels of Customer service are achieved
- Resolving tickets at first point of contact wherever possible/appropriate, or assigning to the relevant team queue for completion
- Identified and escalated high priority/urgent issues to relevant personnel
- Incident & Problem Management
- Accurately recording information from customers, providing sufficient information for timely completion of incidents and requests
- Liaising with other teams within IM&T as required, including IT, Clinical Systems Support, Systems Development, Web Development and Training
**Location**:
North East
**Rate**:
- Full time £11.50 - 14 ph
**Duration:
- **6 months
**Start**:
- As soon as possible
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