Customer Service Advisor

3 days ago

Cramlington, United Kingdom Disturbia Clothing Ltd. Full time

This is an exciting opportunity to join our Customer Service Team. We’re expanding our in house team and are looking to recruit a talented Customer Service Advisor to improve our online consumer experience.

**Key responsibilities include**:

- Working to KPI’s to ensure all customer service enquiries are responded to and resolved in a timely manner whilst maintaining customer experience expectations
- Liaise with our distribution centre to investigate and resolve shipping related enquiries
- Populate daily operational reporting logs to allow for strategic growth
- Represent the Disturbia brand at all times

**Requirements**:

- At least 2 years experience in a similar role
- Proficient on computers and with Excel spreadsheets
- Excellent ability to work to deadlines while maintaining efficiency
- Ability to work independently to manage the work load efficiently; good time management skills are imperative
- Great communication skills, both with customers and the team
- Remain both professional and friendly throughout your communications, maintaining a positive attitude at all times
- The ability to empathise with customers and seek to find resolutions quickly
- The role is likely to involve shift work in the near future (early/late shifts) to accommodate our International customer-base

**Benefits**:

- Fun, fast-paced, creative environment.
- Competitive salary to skill level and location with potential overtime bonus.
- Generous staff allowance and discount.
- Pension scheme.
- Team outings and events.
- Regular pay reviews
- Free fresh fruit, snacks and drinks

**About Disturbia**:
Disturbia is a fast growing, independent UK brand specialising in alternative, subculture led fashion.

We are looking for like minded individuals who will thrive in a quickly growing team, delivering first class Customer Experience and play an integral part in Disturbia's brand voice.

**Job Types**: Full-time, Permanent

**Salary**: £11,506.00-£21,470.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 2 years (required)

  • Customer Service Advisor

    1 week ago

    Cramlington, United Kingdom Talent84 Ltd Full time

    **Customer Service Advisor, Cramlington** **Salary £20,000 per annum and hybrid working** Talent84 are delighted to be supporting our exciting client with their search for a Customer Service Advisor to join their small, friendly team. - Deal with any complaints in a timely fashion - Review orders prior to dispatch - Liaise with courier services to resolve...

  • Customer Service Advisor

    1 day ago

    Cramlington, United Kingdom Zenith People LTD Full time

    This is an excellent opportunity to join one of the largest and fastest growing web-print businesses in the UK. The business is very forward-thinking, with a mission to be creative, innovative and to help their customers. The business is looking to recruit an enthusiastic and passionate Customer Service Advisor to join their Customer Service team. The...

  • Customer Service Advisor

    3 days ago

    Cramlington, United Kingdom Disturbia Clothing Ltd. Full time

    We're looking for an experienced Customer Service Advisor to join our team to support the continued growth of the business. **Key responsibilities include**: - Working to KPI’s to ensure all customer service enquiries are responded to and resolved in a timely manner whilst maintaining customer experience expectations - Liaise with our distribution centre...

  • Customer Service Advisor

    2 weeks ago

    Cramlington, United Kingdom Disturbia Full time

    Welcome to Disturbia. We're an independent, subculture-led fashion brand creating unconventionally authentic attire for a global community of kindred spirits who think and act outside the box of normalcy. - Our designs are informed and inspired by the outcast, the esoteric, and the occult - we're always spinning fashion trends on their head in new and...

  • Senior Customer Service Advisor

    5 days ago

    Cramlington, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Location: Cramlington** **Salary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many...

  • Christmas Customer Advisor

    2 weeks ago

    Cramlington, United Kingdom Boots Full time

    Summary Job Reference: - 217114BR Cramlington, Manor Walks Shopping Centre Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Cramlington, Manor Walks Shopping Centre store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great...

  • Retail Customer Advisor

    1 week ago

    Cramlington, Northumberland, United Kingdom Three UK Full time £25,680 - £30,300 per year

    Company Description Three Retail Customer AdvisorLocation: Unit 49 Crastor Court, Manor Walk Shopping Centre, Cramlington, United Kingdom, NE23 6UTSalary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: Part time 20 hours across 4 days per week, including weekends on a rotation basisWho We...

  • Retail Customer Advisor

    7 days ago

    Cramlington, Northumberland, United Kingdom Three UK Full time £12,960 - £14,240 per year

    Three Retail Customer AdvisorLocation:Unit 49 Crastor Court, Manor Walk Shopping Centre, Cramlington, United Kingdom, NE23 6UTSalary:£12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours:Part time 20 hours across 4 days per week, including weekends on a rotation basisWho We AreWe're here to build a...

  • Customer Service Advisor

    2 weeks ago

    Cramlington, United Kingdom Disturbia Clothing Ltd. Full time

    Distubria is family owned, online fashion house based in the heart of the North East of England. We make alternative fashion to comfort the disturbed and disturb the the comfortable. We are unique, alternative, different. Lets bring the underground into the mainstream. Disturbia is a fast growing, independent UK brand and our specialty is amongst the...

  • Customer Service Advisor

    7 days ago

    Cramlington, United Kingdom Homefair Blinds & Shutters Full time

    Homefair Blinds & Shutters is one of the UK's leading window blind manufacturers and retailers. Operating throughout the North East and North West of England, we have 20 retail showrooms that are supported by a dedicated manufacturing base and we employ over 150 people. Employing local people to serve the local communities our core values are great customer...