Receptionist/administrator

6 days ago

Walthamstow, United Kingdom NELFT NHS Foundation Trust Full time

The post holder will provide effective front of house service and administrative support to the teams within the Jane Atkinson Health & Wellbeing Centre. This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments

Input patient data onto relevant system. Being able to retrieve reports from Rio or equivalent, as requested by the multi-disciplinary team.2.

To participate in the implementation and operation of the information technology systems within the team.

Liaising with IT Department concerning problems with soft / hardware.

To attend training sessions as requested by the Admin Manager.

To use electronic diaries to manage & book appointments for service users and professionals within the team

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time).

Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery

To present a calm and friendly image to clients.

To monitor and record all visitor details

Assisting with the incoming and outgoing post, ensuring that it is dealt with efficiently and promptly.

To observe health and safety and fire regulations at all times and report all hazards or potential hazards.

To observe confidentiality at all times

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