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Benefits & Council Tax Administrator
2 weeks ago
RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.
RSR Housing are currently recruiting on behalf of our client based in Birmingham for a Benefits & Council Tax Administrator.
This is a full time, office based, permanent role and offers a salary of £22,500 - £23,500 per annum.
**Main Duties**:
- Ensure the efficient allocation and payments of housing benefits and council tax contributions to providers monthly. They will handle all queries relating to housing benefits and council tax.
- Responsible for setting and achieving high performance standards across all aspects of housing benefits, council tax and provider payments.
- Assist with capture of Electronic daily remittances into remittance master.
- Allocate remittance numbers according to bank remittances.
- Follow up on any discrepancies in remittances with local council.
- Capture Council tax data in the housing management system for new and existing properties.
- Handle all rent reports queries in a fair and timeous manner.
- Answer all queries timeously from providers and residents
- Follow up and resolve enquiries related to Council Tax Liability orders and Enforcement orders.
**Essential Requirements**:
- Experience of processing housing benefit/council tax reduction claims.
- Experience of working towards targets and deadlines.
- Good numeracy and IT skills, with experience of Microsoft Office 365 and excellent knowledge of Excel.
- Good standard of education - minimum of 3 GCSE’s grade C or above.
- Experience of working in customer facing role.
- Excellent verbal and written communication skills.
**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.**
RSR Housing is member of the Red Snapper Group.
The Red Snapper Recruitment Group is an equal opportunities employer.
Recruitment Team
