Receptionist - Alternate Weekends

2 weeks ago


Coventry, United Kingdom Capital Care Group Full time

Evedale Care Home is in a quiet Coventry neighbourhood, close to shops and public transport for easy visiting. We provide residential and nursing care, including support for complex medical needs. Specialist teams deliver 24-hour care and nursing dementia care with compassion and expertise

We are seeking a **Receptionist**for administrative support and front-line customer service, ensuring smooth daily operations while assisting residents, their families, colleagues, visitors, and suppliers with professionalism and care

**The role as Receptionist will include, but not be limited to**:

- Greet residents, families, staff, and visitors warmly, ensuring they feel comfortable and directing them to the appropriate areas.
- Answer incoming calls, take messages, and respond to inquiries in a timely and professional manner.
- Ensure the reception area is tidy, organised, and welcoming, creating a positive first impression for visitors.
- Assist with various admin duties such as filing, scheduling appointments, updating resident records, and managing mail.
- Coordinate and schedule meetings or appointments for residents, staff, and visitors, ensuring accurate communication and timely reminders.
- Ensure all visitors sign in to the home via the digital signing platform
- Manage deliveries and ensure packages are received, logged, and distributed appropriately.
- Adhere to all health and safety policies and procedures, ensuring a safe environment for residents and staff.
- Address concerns or questions from residents or their families, escalating matters to senior staff when necessary.

**Requirements**:

- Prior experience in a receptionist, admin, or care environment preferred.
- Strong communication and interpersonal skills with a compassionate approach.
- Use computer systems and office software confidently for admin tasks.
- Understand basic safeguarding and data protection principles.
- Experience using computer systems and office software confidently for admin tasks.
- Experienced in handling confidential information in line with GDPR and care home policies.

**Job Type**: Part-time

Pay: £12.50 per hour

Expected hours: 18 - 24 per week

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking

Work Location: In person



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