Service Coordinator

**Service Coordinator - Independent Living**

**Location: Grimsby, Lincolnshire**

**Contract: Permanent**

**Hours: 35 Hours per week: Flexibility required - service hours are generally 9am to 5pm Monday to Friday with out-of-hours on-call.**

**Salary: £23,745 per annum pro rata**

**We've got an opportunity...**

The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Coordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

Working as a Service Coordinator will be responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

**Say hello to the team...**

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

**To be successful in this position you should be the following**:

- Educated to GCSE level (or equivalent by experience)
- IT literate
- Understanding of how to improve service quality for the benefit of users
- Willingness to work flexible hours
- Ability to deal with queries in a diplomatic, professional and confidential manner
- Understanding of how to improve service quality for the benefit of users
- Willingness to work flexible hours
- Driving licence and 2 years minimum driving experience (over 21 years for insurance purposes) Essential.

**We offer a wide range of staff benefits, these include**:

- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy

Click here for further details on our staff benefits

**A little bit more about us...**
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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**_Connecting human kindness with human crisis_