Army - Information Support Assistant

**Details**:
**Reference number**:

- 409899

**Salary**:

- £26,770
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- MOD - Army

**Type of role**:

- Knowledge and Information Management

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- North Site, Andover, SP11 8HJ

We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuing you deliver your outcomes effectively and efficiently - we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face to face working, especially for new joiners, there is an expectation that you would be in the office at least 60% of the time (3 days a week).

**About the job**:
**Job summary**:
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs over 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.

Joint Aviation Command (JAC) sits within Army Top Level Budget but is a Tri-Service organisation which operates worldwide and has multiple rotary wing aircraft and Uncrewed Aerial Systems.

This position is offered at 37 hours per week.

**Job description**:
As part of the team you will be responsible for the management of all Information Administration and the multiple activities that an iHub performs. The role will give an opportunity to you expand your IT knowledge as JAC expands towards future digitisation, Power Apps as part of Smarter Ways of Working (SWOW) and using your knowledge to improve current iHub services.

You will advise the Information Manager (IMgr) on information related matters, execute the policies, and support them in all aspects of their responsibilities. You will comply with the Information Management (IM) Plan, manage records in accordance with various legislation laid down by government and the Army.

**Key responsibilities**:

- Management of all Information Administration, and all other activities of the iHub following MoD policy document JSP 441.
- Follow and execute the JAC Information Management Plan.
- Support to the information support officer and IMgr in all aspects of their responsibilities.
- Where delegated by the IMgr, managing records in accordance with JSP 441.
- Directing and managing Team Site activities within the iHub.
- Creating Microsoft Office SharePoint sites and making amendments, following Army procedure.
- Developing and managing support services to improve electronic ways of working through-out the HQ.
- Supporting the issuing of IT devices, i.e. laptops, iPhone/iPads.
- Ordering stationery and consumables.
- Completing training for MODNet Authorised Demander (AD).
- Completing training for MODNet Local Security Officer (LSO).
- Updates of JAC personnel roles and their maintenance.
- Assistant Data Protection Advisor (ADPA) managing personal data in accordance with the Data Protection Act 2018, GDPR and ACSO 2190.
- Create and oversee management access to MODNet accounts.
- Assist in the administration of documents and record management in accordance with policy.
- Assisting with hardware, e.g. changing screens, testing power ports, supporting conference room equipment, maintaining printers & photocopiers, e.g. adding toner and reporting when broken.

Full training for all aspects of the role will be given.

**Person specification**:
**Essential skills required**:

- Strong communication and IT skills as you will have regular interactions with a range of tri-service, (Army, RAF & Navy), and admin personnel who expect you to understand a range of different IT issues and you will need to assist them to effectively manage a positive desired outcome. The overall aim being to support the day-to-day reactive functioning of Joint Aviation Command headquarters.
- You will be required to provide evidence during the recruitment process that you have the knowledge and recent practical experience of the following essential criteria: IT Literate with Microsoft packages, e.g. SharePoint, Power Bi, Excel, Word, Outlook, and Teams.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Making Effective Decisions
- Managing a Quality Service
- Working Together
- Communicating and Influencing
-