Vodafonethree - Retail Sales Adviser - 30 Hours/week - Darlington

**Location**: Darlington Store
**Salary**: £12.86 per hour and Vodafone benefits
**Working Hours**: Part time 30 hours per week (includes some weekend and bank holidays)

**Who We Are**

We’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

**Why VodafoneThree**

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

**What you’ll do**

Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs.
- Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
- To meet and exceed individual sales targets and ensure compliance against key metrics
- Undertake regular learning and development and align with company and FCA requirements
- Always adhere to company and regulatory policies and guideline
- Partaking in Vodafone’s security vetting process whenever required

**Who you are**
- We are looking for people who are level-headed, who can provide customers an expert knowledge of Vodafone products, services, and processes
- Enthusiastic, energetic and driven
- Excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
- Able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
- It can be a demanding role, and you’ll need to be able to commit to some weekend work as well as weekdays
- For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands
- Worried that you don’t meet all the desired criteria exactly?_

**What we offer**

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

**Need to Know**

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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