Senior Account Manager

3 days ago

Swindon, United Kingdom Rocking Zebra Full time

Senior Account Manager - Customer Experience Agency
- Highly regarded global agency
- Helping well-known brands strengthen their consumer relationships
- Opportunity to work with some of the best minds in the South West
- Industry leading benefits, development and progression opportunities

As Senior Account Manager, it is your responsibility to drive the effective delivery of brilliant creative, digital and/or data focused campaigns. Leading an engaged and high performing team you will have high standards in everything you do with relentlessattention to detail and strong relationship building skills - both internally and critically with your clients.

Overview
- As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help.
- As a Senior Account Manager, you will hold management responsibility and as such will be leading multiple projects as well as nurturing a team at the same time. The ability to maintain momentum across multiple stakeholders and disciplines, with excellentorganisation skills and strong people management are crucial
- Appetite to learn new skills, tools, methodologies to refine efficiency and support innovation
- You have high standards and with relentless attention to detail, you deliver work efficiently, profitably and right first time (demonstrating a good feel for the agency business)
- Comfortable at progressing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.
- The Senior Account Manager must have a fundamental knowledge of the client’s business, strategy and market sector.
- You will need to be able to prioritise your, and your team’s, workload and at times have difficult, conversations with the client about priorities.
- Responsible for owning key client relationships.
- Highly numerate: You will be responsible for forecasting and budget control for projects you and your team manage.
- Equally comfortable in delivering day to day projects as well as showing appetite for more strategic led initiatives.

You need to have..
- A passion for marketing and engaging customers
- A track record of building and maintaining strong client relationships
- Line management experience
- Entrepreneurialism and commercial acumen
- Strong team player
- Experience of managing multiple projects simultaneously in a fast-paced agency role
- Educated to Degree level and/or Minimum 4 years working within direct or integrated agency environment
- Strong understanding of the loyalty market
- Experience of Salesforce Marketing Cloud is favourable

Next Steps

Send your CV to us today

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