Helpdesk Engineer

2 weeks ago

Derby, United Kingdom Xuper Limited Full time

**Helpdesk Engineer - French & German speaking**

**Hybrid working (depending on location)**

**About Xuper**:
We have established our principles and culture over the past 38+ years (Xuper). Our principles have enabled us to develop a team who work efficiently, are ambitious, motivated, and friendly, creating a positive culture and environment within and outsidethe office. We always ensure working with or for Xuper is a positive experience for our staff, partners and clients.

Working across the world means we have experienced many different cultures and organisations from small local businessess to multinational corporations. We pride ourselves on alwys respecting each other within the office, our partners and our clients.

At Xuper we provide an extensive range of products, services and solutions selling global support, hardware, software, audio-visual/video conferencing and hardware solutions including video conferencing systems and associated professional services.

**About the role & Responsibilities**:

- Responsible for providing Level 1 Technical and Service Desk support via phone and remote log in
- Logging calls into the ticket management system to ensure the correct ticket management process Is used
- Ensure all tickets are moved into the correct support queues and assigned to the appropriate Engineers
- Dealing with International calls from our clients and must be able to engage with them technically and competently

**Essential Requirements**:

- Experience In a Technical role
- speak fluent **French & German**:

- Excellent communication skills - written and verbal
- Strong IT and administrative skills
- Attention to detail

Here at Xuper we offer an excellent package and benefits package.

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