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Senior Claims Processor

2 weeks ago

Bolton, United Kingdom Davies Group Full time

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies Group are looking for a Senior Case Manager to effectively manage a case load of new, in-progress and more complex property claims in line with both client and service level requirements, setting a good example for the team in terms of both proactivity and attitude

**What will your day look like**:

- Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs) whilst demonstrating good levels of technical competence.
- Handle technical, quality and payment referrals from Case Managers up to authority level.
- Manage claims that exceed the delegated authority (DA) limit or that are removed from DA due to SI concerns/underwriting issues up to authority level.
- Support team members with complaint handling and liaise with client customer relation teams, where required, to resolve/escalate complaints
- Support Team Leader with management activities including communication of plans to the team, monitoring and managing SLA performance, productivity and general conduct.
- Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
- Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
- Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
- Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
- Contribute positively to both great teamwork and a good overall culture

**Measured by**:

- SLA performance data analysis *
- Audit and feedback *
- Audit and feedback *
- Audit and feedback *
- Feedback, SLA performance data analysis
- Audit and feedback *
- Lifecycle MI, Audit and feedback *
- Audit and feedback
- Completed PDR Forms and Competency Reviews
- Team performance and feedback

**Abilities And Knowledge**:

- Minimum of 2 years handling of Property Claims
- Good customer service skills
- Ability to effectively manage own time and caseload
- Good interpersonal skills
- Good coaching skills
- Self-motivated with a drive for continuous self-development
- Effective Communicator
- IT Proficient
- Good problem-solving capability

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee stock ownership plan
- Free parking
- Life insurance
- On-site