European Conversion Coordinator

**Your role in a nutshell**:

- As a member of the Ecommerce team, this role will have responsibilty for the setup and maintenance of European market product catalogues. Ensuring new products are set up in a timely and complete manner, as well as actioning updates for existing products. Supporting on the merchandising of products across the website categories, as well as supporting their line manager with the delivery of cross and upsell tactics, the personalisation strategy and implementation of A/B test experiences. This role will collaborate closely with the Global Ecommerce Merchandising team, sharing data led insights and recommendations to contribute to the continual testing and optimisation of the website product pages. All with the goal of helping their markets achieve conversion targets.

**More about the role**:

- Day-to-day maintenance of market product catalogues.
- Set-up of new or seasonal products each quarter, working with Brand, Studio, Omni-channel and Copywriting teams to enrich product details for the markets.
- Set-up and maintenance of event-led changes such as sale, promotional and seasonal categories and activities.
- Conduct daily site checks, ensuring complete and accurate product information and pricing is included across the websites.
- Using data tools to support decision making, complete regular merchandising of categories to ensure relevant products are boosted and visible.
- Assist the Conversion Managers with product optimisations, including cross sell tactics such as product carousels and regimes, as well as personalisation experiences.
- Assist the Conversion Managers with the implementation of A/B testing, helping to report on results and feed into the website continuous improvement roadmap.
- Support with weekly trading, using tools such as Google Analytics and Monetate to review performance of conversion tactics.
- Respond to Customer Service queries related to product and site issues.

**What we look for**:
- A digital savvy individual, with a passion for ecommerce and beauty-
- Experience with creation and management of products for a retail ecommerce website is advantageous.-
- Excel skills and experience of using analytics tools preferable (Google Analytics, ContentSquare).-
- Numerate and data-driven, confident in interpreting data and test results and providing actionable recommendations.-
- Quick comprehension, attention to details and a fast learner, who is not afraid to ask questions-
- Excellent organization skills.-
- The ability to think proactively, prioritize, and escalate issues when needed.-
- German, French, Dutch, Swedish, Spanish or Danish language skills would be advantageous.**The Body Shop**:

- When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
- The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

**Benefits**:
a 6% contributory pension plan (that rises with loyalty)

23 days holiday plus bank holidays - time to refresh and recharge

1 Self Love Day - An extra day off per year to recharge and focus on what you love to do most

3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

Discretionary bonus scheme

LOVE Money - Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.

50% employee discount on our products and access to sample sales

Access to Perks at Work, our online shopping channel with exclusive deals & discounts

Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more

Life Assurance

EAP (Employee Assistance Program) - We work with experts to support you on all aspects of your Wellb