Team Leader

**Team Leader / Duty Manager** **at Millies Cookie's Dundee Overgate Shopping Centre, Dundee DD1 1UG.**

**Pay Rate: £12.63.**

**Shift Pattern: Full time a variety of shifts between 9.00am and 6:30pm, including weekends.**
- Due to some responsibilities within the Duty Manager, **applicants will need to be 18 years of age or over **to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you've come to the right place. We are the **Global food travel experts**, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Join our dynamic team as a Duty Manager Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment

**WHY JOIN SSP AS A TEAM LEADER / DUTY MANAGER?**

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- **
75% discount on your meal **while on shift.
- ** Employee Discounts**: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- ** Friends and Family App**: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- ** Flexible Scheduling**:To accommodate various lifestyles, we are promoting work-life balance.
- ** Continuous Growth**: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- ** Health and Wellbeing Support**: Retail Trust, flexible working, comprehensive family-friendly leave.
- ** Culture**: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- ** Activities**: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- ** Financial Support**:Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

**AS A TEAM LEADER / DUTY MANAGER YOU’LL**:

- Have at **least 1 year experience** working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

**_
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives._