Inbound Customer Service Advisor

2 weeks ago


Sheffield, United Kingdom MERJE Ltd Full time

£20,000-£24,000 + monthly bonuses

Monday - Friday flexible between 8am-8pm Hybrid working available

Have you got experience working on the phones helping customers?

This role will involve you dealing with a mixture of calls with customers who are looking for support.

We are looking for people with really strong listening skills, people who are excellent communicators and can show empathy and really understand the customers situation. If you enjoy helping people and building relationships, this is a great opportunityfor you

Inbound Customer Service Advisor duties:

- You will be receiving inbound calls from businesses and customers regarding general queries and support they need. - Handling difficult conversations in a sensitive and professional manner.
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.
- Following processes and guidelines.
- Working in an open plan, contact centre environment - achieving personal and team targets.
- Working collaboratively within a team orientated working environment. Inbound Customer Service Advisor benefits:

- Fully paid training
- Very achievable monthly bonuses
- 30 days holiday
- No bank holidays
- Opportunities for progression
- Free parking
- Annual events The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.

Are you interested in knowing more about this Inbound Customer Service Advisor opportunity?

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