IT Assistant

IT Assistant (1st-2nd Line support) required for my client based neat Waltham Cross for a permanent role paying £25-28k

You will be working alongside the IT Manager supporting approx. 45 internal users and a number of remote users.

**The hours will be 9am-5.30pm for the first 6 months, and then move to 8am - 4.30pm**

**You will need to drive and have a car.**

**Responsibilities**

To investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution

Administer, maintain and document the IT systems to ensure continual improvements in service

Maintain the internal IT knowledge base of technical and user documentation to provide up to date and informative content

Deliver user training to promote and maximise the utilisation of infrastructure and software facilities

Plan, co-ordinate and manage the installation, maintenance and upgrade of all desktop hardware and software ensuring that changes are implemented with mínimal disruption

**What a normal day could look like**:

- Rebuilding laptops and PC’s.
- Setup and deployment of new laptops and PC’s
- Antivirus administration - clear off old unused machines, look after Malware and Virus clear up, clear down reboot required notifications.
- Look at new tools and software releases by Office 365. Create documentation for users teaching them how to use it plus the benefits. Example - TEAMS.
- Look through LANSweeper Software Audit, update software / remove software accordingly
- Wiping of old hard drives and creating certificates of destruction.
- Monitor for out of date Windows devices and update accordingly.
- Monitor for devices with no AV.
- Cover IT whilst manager is away visiting other offices.

**Knowledge & Experience**
- 2 years+ in a similar environment
- Excellent IT skills and experience in installing and supporting PCs, printers and peripherals in a networked environment.
- Experience in the setup and configuration of mobile devices.
- Experience in writing systems documentation