Welfare Adviser

4 days ago

Lincoln, United Kingdom CITY OF LINCOLN COUNCIL Full time

**Please note**:City of Lincoln Council do not accept CVs.

The role is full time, and we will consider a variety of working patterns to suit the requirements of the successful applicant and the needs of the team. The role is also career graded, incorporates hybrid working and can be based in Lincoln or Sleaford.

**Key responsibilities**:

- To promote a “one stop” approach to service delivery across the joint authorities of City of Lincoln and North Kesteven District and to demonstrate an understanding of the duties and responsibilities of other sections within the partner local authorities and other external stakeholders.
- To provide Benefit advice, and the support and information customers need to access their full benefit entitlement in a customer-focused, professional and cost-effective manner.
- To promote financial inclusion and those services appropriate to households with low-incomes, unmanageable debts or other vulnerabilities. This to include working on take-up campaigns and the promotion of appropriate financial services.
- Ability to perform towards targets for caseload and outcome.
- Experience of dealing with the public in a customer service capacity involving both telephones and face-to face contact.
- Ability to learn benefit rules, assess information and use knowledge to decide objectively on individual entitlements.
- Ability to be responsible for council resources.
- Ability to transport oneself around the city.
- A detailed knowledge of the whole range of Social Security and welfare benefits, including Tax Credits, retirement pensions and disability benefits.

**Benefits we offer**:

- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme (currently 23.4% employer contribution).
- Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

**Job Types**: Full-time, Permanent

Pay: £25,696.00-£30,757.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person

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