Client Accounts Team Leader

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

We are looking for a Client Accounts Team Leader within our Client Accounts division in Norwich.

What this job involves

Team Development
Assist the client accounts manager in the recruitment, training, retention and motivation of the team, in order to develop commitment and drive high performance

Responsibility for performance appraisals of the team

Assisting in the management of development plans, poor performance and disciplinary issues

Learn and be able to undertake all duties performed within the Accountant and Administrator role

Support senior management in creating an industry leading Client Accounts team, which is considered a ‘Centre of Excellence’ both internally and externally

Performance Management
Actively manage team member’s workloads and liaise with the client accounts manager on a regular basis

Work with the team to ensure there are no backlogs of work.

Take on responsibility for the client accounts for specified portfolios, including trial balance reporting, nominal ledger reconciliations, VAT reporting, funding reviews and ensuring client deadlines are met

Ensure preparation and review of quarterly cash analyses for all cash held

Identify and suggest improvements to standardise, streamline and simplify working procedures

Any other accounting duties necessary to ensure the efficient running of the portfolio.

Maintain Financial Controls
Liaise with all departments to ensure Key Performance Indicators are achieved and aim to exceed expectations

Effectively manage risk by complying with Company and legislative procedures and controls. Identify problem areas and escalate issues promptly

Engagement with Customers & Wider Team
Be the main point of contact for the client/s for the day to day running of the property portfolio

Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner

Attend internal and external meetings as required

Ensure strong communication links are established and maintained with the client accounts managers and finance team

Desired skills and experience for this job
Excellent bookkeeping skills

Strong Excel skills, (incl. working knowledge of pivot tables & V-Lookup tables)

Working knowledge of MS Word, PowerPoint and Outlook

Good interpersonal and communication skills

Must be flexible and able to work under pressure, multi-task and effectively prioritise

Organised, with attention to detail and able to work to tight deadlines

Able to use own initiative