Senior Administrator

To allocate work and provide daily supervision to the administration assistance, ensuring sufficient staff cover at all time to meet service requirements.

To raise issues affecting he teams ability to deliver service in line with expectation and service level agreement with the team lead.

Plan and maintain staff rosters and work plans

Resolve day-to-day operational problems that arise within the admin team

Allocate work and provide day-to-day supervision and advice to the administrative assistants

Provide on the job training to new starters to ensure they can competently carry out all tasks within their role

Assure the quality of data and information produced by the administrative assistants, ensuring adherence to LCHS’s information governance requirements and the Data Protection Act.

Assist the team lead

Oversee procurement and requisitioning procedures

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagementin the 2021 NHS National Staff Survey.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Plan and maintain staff rosters and work plans to ensure there are adequate staff to meet agreed operational needs, advising the team lead whether annual leave requests can be accommodated in line with policy.

Resolve day-to-day operational problems that arise within the admin team such as staffing, IT or equipment issues, ensuring continuity of services.

Allocate work and provide day-to-day supervision and advice to the administrative assistants, helping individuals address problems affecting their performance.

Support the administration assistants by providing advice or dealing with any non-routine tasks that they are finding hard to resolve.

Carry out the work of the administration assistants where necessary to cover staffing shortages

Provide on the job training to new starters to ensure they can competently carry out all tasks within their role, ensuring they complete the local induction programme and assessing/signing off their competency against the role’s requirements.

Maintain daily contact with clinical team leads to ensure service provision remains in line with expectations and requirements.

Write standard operating procedures (SOPs) for routine tasks, ensuring they are up to date and disseminated appropriately. Deal with enquiries and implement procedures guided by SOPs.

Assure the quality of data and information produced by the administrative assistants, ensuring adherence to LCHS’s information governance requirements and the Data Protection Act.

Assist the team lead with the investigation of incidents and complaints in a timely and sensitive manner

Ensure issues with buildings and premises are reported in line with policy.

Oversee procurement and requisitioning procedures, ensuring items and services are procured, coded and authorised in line with policy. Maintain a record of requisitions ordered and received and GRN on-line requisitions and invoices in anticipation of approval.