Clinical Administration Support Assistant

**Make a meaningful difference every day.**

Ashgate Hospice is a values-led, people-first organisation where you’ll be part of a warm, inclusive team making a real impact. We offer a welcoming workplace with access to ongoing training, wellbeing initiatives, and the chance to contribute to something truly meaningful.

We’re looking for a compassionate, motivated, and well-organised Administration Support Assistant to join our dedicated Clinical Admin Team. In this fixed-term role, you’ll play a key part in helping ensure the smooth running of our clinical services—enabling our doctors, nurses, and therapists to focus on delivering outstanding care for people with life-limiting illnesses and their families.

**What You’ll Be Doing**:
As Clinical Administration Support, you’ll be joining a warm, collaborative team of Clinical Administrators who play a vital role in the smooth running of our hospice services. The Clinical Admin Team is the backbone of day-to-day operations, ensuring our clinical staff are supported with efficient, compassionate, and accurate administration. Working closely with nurses, doctors, and allied health professionals, you’ll help ensure they have everything they need to deliver exceptional care to patients and families.

The work is fast-paced and varied—but you’re never on your own. You’ll be part of a close-knit team that values communication, mutual support, and a shared commitment to Ashgate Hospice’s mission: to provide, educate, and campaign for excellent palliative and end-of-life care and bereavement support.

You’ll find the atmosphere here friendly, respectful, and encouraging—where everyone’s contribution is recognised and appreciated. If you’re organised, compassionate, and looking for a place where your work truly makes a difference, we’d love to hear from you.

**Your key responsibilities will include**:

- Provide general administrative support including filing, scanning, photocopying, shredding, and printing.
- Accurately input and update patient information on clinical systems under supervision (e.g., SystmOne, JACS, CareFlow).
- Answer incoming telephone calls, take clear messages, and forward to appropriate team members in a timely manner.

For full details of what the role includes please read the attached Job Description or call Teresa Tromans, Administration Service Manager on 01246 568801.

**What you’ll bring**:
You’ll hold previous experience in an administration and support role. You’ll also bring:

- Good IT skills, including Microsoft 365
- A respectful and supportive approach when dealing with patients and families
- A flexible attitude and willingness to support a close-knit team
- Experience in a healthcare setting or with patient systems (desirable)

**About Ashgate**:
Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

**Our values are at the heart of everything we do**:

- We are compassionate.
- We are a team.
- We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace that’s happy, safe, and supportive - and our team seems to agree In fact, 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we’re open to flexible work arrangements, including job-sharing.

As part of our team, you’ll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we’ll support you every step of the way. Want to know more about what it’s like to work with us? Visit our website, check out our social media channels, or listen to our podcast, The Life and Death Podcast. It’s a great way to get a sense of the Ashgate team and the difference we make.

**Benefits of joining us**

At Ashgate, we take care of the people who take care of others. Here are some of the benefits we offer:

- ** Generous holiday entitlement**, with the option to increase it through our Annual Buy and Sell Leave Scheme.
- A **flexible working approach** to help meet your needs and ours, including options like job-sharing.
- A **Cycle to Work scheme** and a **Tech Benefit scheme** to help spread the cost of your next bike or gadget.
- The **We