Customer Support Advisor

2 weeks ago

Coventry, United Kingdom Capita Full time

**Join us as a Customer Support Advisor with Capita**

**Coventry**

**Up to £20,000**

**About Capita**

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.

The primary purpose of this role will be to manage all customer contact and enquiries associated with the end of contract process delivering a high standard of customer service. The job holder is required to handle telephone enquiries and to administer allcustomer requests using an in-house contract management system. The job holder will be expected to use their initiative in identifying robust solutions for customer requirements and to identify renewal opportunities to enhance Capita revenue. All duties performedrespecting Capita service objectives whilst maintaining quality standards and customer expectations.

**Key Skills**:

- Great telephone manner
- Excellent customer service
- Basic Microsoft Office skills

**Overview**:
Provide an efficient and effective telephone service to all customers, ensuring department service levels are met and that a high-quality service is delivered. The job holder will be expected to understand customer requirements and provide suitable solutionsthat are consistent with relevant company processes and procedures, whilst focusing on customer retention and identifying renewal.

Administer all customer requests during the end of contract using an in-house contract management system, to include complex enquiries such as financial modifications. Individuals will be expected to use their initiative to find solutions that meet the needsof the customer and to recognise when escalation to management is required.

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