Hotel General Assistant
3 days ago
**Overview**
**Responsibilities**
- Greet guests upon arrival and provide a warm welcome.
- Assist with check-in and check-out procedures efficiently.
- Address guest inquiries and resolve any issues promptly.
- Provide information about hotel services, local attractions, and amenities.
- Maintain cleanliness and organisation of the front desk area.
- Handle phone calls with professionalism and courtesy, ensuring effective communication.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist in managing reservations and bookings as needed.
- Support the hospitality team in various tasks to enhance guest satisfaction.
**Skills**
- Previous experience in a hotel or guest services role is preferred.
- Strong hospitality skills with a focus on customer satisfaction.
- Bilingual or multilingual abilities are highly advantageous for effective communication with diverse guests.
- Excellent phone etiquette to handle inquiries professionally.
- Ability to work well under pressure while maintaining attention to detail.
- Strong organisational skills to manage multiple tasks efficiently.
- A friendly and approachable demeanour that reflects the hotel's commitment to exceptional service.
Join us in creating unforgettable experiences for our guests as a valued member of our hotel team
Pay: £12.21 per hour
Additional pay:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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