Premier Relationship Officer

Premier Relationship Officer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Premier Relationship Officer

The role of the Premier Relationship Officer is a key administration support role, enhancing Relationship Manager’s client interaction time and providing an outstanding customer experience to clients. The role provides dedicated administration support to a team of Premier Relationship Managers (PRM) in the overall achievement of their objectives.

You will provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact or qualify customer needs in order to offer relevant products, services and solutions.

In this role, you will:

- Support Premier Relationship Managers to manage client contact and service, including direct customer contact, facilitating a smooth hand over where appropriate, and managing key event reminders to maintain active client contact
- Become knowledgeable about HSBC’s Premier and Jade banking propositions and be able to assist with the more complex and demanding needs of the Bank’s most affluent customers.
- Work closely with a team of Premier Wealth Managers and have an understanding of the Premier Wealth journey. The successful applicant will support Wealth Managers with the administration of a range of wealth management solutions.
- Be able to work together with other areas of the business, including HSBC Commercial, Private Bank and Expat to offer a joined up banking service for our Premier and Jade clients.
- Build and retain a strong knowledge of the Premier Relationship Managers portfolio of clients with the support of analytical tools
- Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
- Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
- Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions.

Requirements

To be successful in this role you should meet the following requirements:

- A proactive approach to reviewing client needs, with a view to deepening relationships and delivering superior customer service
- Strong organisational skills with previous administrations experience
- A flexible and adaptable approach to change and will support others to respond in a similar way
- Excellent spoken and written communication skills
- Worked collaboratively with other colleagues and departments to offer a seamless banking service for our customers.
- Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
- The ability or willingness to learn how to understand and interpret straightforward financial data

You’ll achieve more when you join HSBC.

We want everyone to be able to fulfill their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:
Telephone: +44 2078328500