Administration Assistant

**Administration Assistant** **West Midlands Hospital** **Part Time - 15 hours per week** West Midlands Hospital is one of the West Midland's leading private hospitals set in 3.5 acres of pleasant grounds at Colman Hill, Halesowen, ten miles from Birmingham City Centre. Operating since 1988 the hospital has 29 private bedrooms, all with en-suite facilities. By investing in advanced medical technology, the hospital offers a wide range of treatments and services. We have two theatres one with Lamina flow, and cover a wide range of surgical specialities; these include Orthopaedics, General surgery, Gynaecology, ENT, Ophthalmology, Cosmetic and urology. We also have a separate endoscopy suite. In September 2020, we opened a designated off-site ambulatory care unit with an operating theatre and two recovery bays, located less than 5 miles from the West Midlands hospital to enable us to offer more services to our patients. We are looking for an experienced Administrative Assistant to join our Medical Secretarial Department at West Midlands Hospital. This is an extremely busy role liaising with patients, Consultants and all hospital departments. We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. You must be computer literate - experience with Word and Outlook being essential. **Key Responsibilities**: - Liaising with patients by phone & letter - Booking appointments - Liaising with consultants and their secretaries - Ensuring timely completion of appointments on to EPR system - Scanning & auditing of patient information - Preparation of clinics - Maintaining clinics on the EPR system - Booking appointments - Reception duties as required **It is essential that you have**: - Excellent organisational skills - An excellent standard of computer literacy to include experience in Word & Excel - High degree of accuracy and attention to detail - Excellent communication skills - written and oral - The ability to work within a team - Excellent time-management - Experience using a Patient Administration System (PAS) an advantage **We are looking for**: - A warm, considerate and empathetic character - The ability to make decisions and use your initiative - Strong communication skills - Passion to deliver excellent care in a rewarding and what can be emotionally challenging environment - A flexible and positive attitude **Benefits**: - 25 Days Leave + Bank Holidays - Buy & Sell Flexi Leave Options - Private Pension where Ramsay will match up to 5% after a qualifying period - Enhanced Competitive Parental Leave Policies - Private Medical Cover with option to add partner & dependants - Life Assurance (Death in Service) x3 base salary - Free Training and Development via the Ramsay Academy - Free Parking on site (where possible) - Subsidised staff restaurant - Employee Assistance Programme - Cycle2Work scheme available, in partnership with Halfords - The Blue Light Card Scheme **About us**: Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision “People caring for People”. We know our people are our greatest asset, our business is growing and we would like you to join us. **We care.** It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.