Head of Business Quality

1 week ago

Swindon, United Kingdom Openwork Full time

**The opportunity**:
**Key Accountabilities**:

- Lead teams to deliver high-performance outcomes and maintain high standards of customer service.
- Ensure business quality conforms to industry regulations and company standards.
- Identify and implement process improvements to enhance operational efficiency.
- Deliver effective management information (MI) reporting, trend analysis, and insights.
- Collaborate with senior managers, business channels, IT, and compliance teams.
- Manage the annual budget for the service and represent the company in key governance groups.

**What will you need to succeed?**:
**Qualifications/Experience/Knowledge**
- Significant senior-level experience in an operational department.
- Demonstrable experience in continuous improvement and change leadership.
- Strong strategic workforce planning, talent management, and engagement experience.
- Effective stakeholder management and influencing skills.
- Excellent facilitation and presentation skills.
- Proven ability to engage at all levels and create a collaborative work environment.
- Budgetary experience is essential.
- Financial services background is desirable.

**Skills and Competencies**
- Strong leadership and management skills.
- Ability to manage multiple tasks and priorities.
- Key influencer with positive engagement skills.
- Ability to operate under pressure and remain calm.
- Self-starter with a focus on continuous improvement.
- Excellent communication skills and highly organized.

**Why us?**:
We are a dynamic, fast-paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities - just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

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