Receptionist/care Navigator

**About the Role**:
The Limes Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 20 hours per week with the below shift pattern;

Monday: 1.30pm - 6.30pm

Wednesday: 1.30pm - 6.30pm

Friday: 8.00am - 6.30pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- Supporting the arrangement of weekly care home MDTs.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
At The Limes Medical Centre; we are a friendly, patient-centred GP Practice committed to providing high-quality, holistic healthcare to our local community. Our team includes a dedicated mix of GPs, nurses, healthcare assistants, administrative staff and receptionists, and allied health professionals who work collaboratively in a supportive environment.

Serving a diverse patient population, we offer a wide range of services including chronic disease management, minor surgery, family planning, child health, and health promotion. We are a training and teaching practice, encouraging continuous professional development and innovation in care delivery.

Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion.

We use SystmOne and embrace technology to streamline our processes and improve patient access. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach—especially in a busy, fast-paced environment.

If you're looking to join a supportive team where your contribution truly matters, we’d love to hear from you.

Some of the benefits include;
- NHS Pension Scheme
- Health service discounts
- Annual leave: minimum 28 days FTE, with enhancements for long service
- Benenden health insurance

**Disclosure and Barring Service Check