Helpdesk Administrator

We have a fantastic opportunity for an experienced and professional Helpdesk Administrator, to join our team in Cambridgeshire.

The primary focus of this role will be to ensure all soft and hard service tasks are logged and distributed effectively, supporting our clients on behalf of our client and maintain and support the contract invoicing process.

Key accountabilities of a Helpdesk Administrator will also include:

- Program any reactive or emergency works within agreed service levels
- Ensure all Planned Preventative Maintenance (PPM) is scheduled into Engineers schedules within agreed service levels
- Run and issue weekly/monthly reports
- Issue monthly PPM invoices and maintain the PPM invoice schedule
- Actively monitor the invoices and follow up with managers, sub-contractors or suppliers with the aim of invoice resolution.

To be successful in the role you will be a confident communicator with good organisational skills, be numerate, diligent and have an excellent attention to detail.

A bit about us:
Being a family owned business means we understand and value long term relationships. We are community minded and our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.

It’s our people who make Wates successful. We will only achieve our strategic objectives if we recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity and opportunity.

We offer industry-leading family friendly and flexible working opportunities that reflect the changing expectations of talent and enable you to manage personal and professional commitments as part of a balanced and healthy lifestyle.

As a responsible and inclusive employer, offering equal opportunities, we are proud to have been recognised through our Investors in People Gold accreditation and Disability Confident Leaders certification.

So, if you’d like to work for an inclusive organisation which invests in you and your continued career development, and you’re looking for your next challenge, we’d like to hear from you.