Reception Supervisor

**Full-time Reception Supervisor position**

*MUST HAVE PREVIOUS CUSTOMER SERVICE EXPERIENCE IN SIMILAR ROLE*

We are looking for an enthusiastic, reliable individual to join our team in a permanent position.

As a Reception Supervisor you will be responsible for creating a memorable reception experience for our guests and overseeing the receptionists on duty. You will provide a smooth checking in and checking out service, process payments and liaise with all departments to satisfy guest requirements. You will also look to maximise room occupancy and promote the Hotel’s services and facilities, as well as developing, coaching and motivating our team of receptionists.

Your main duties will be to:
Be the first point of contact at Reception. This includes checking in and out guests, issuing keys and processing cash and card payments, using the Hotel’s software system and PDQ machine.
- Assist all guests with enquiries, booking taxis, directions and any special requirements they may have.
- Understanding IHG Rewards Programme & enroling guests to become members (enrolment incentives available throughout the year) |
- General admin tasks (basic IT skills)
- Complete daily audit procedures and required financial procedures during the shift and ensure other receptionists on duty follow this and provide training as required.
- Manage the cash float, which must be balanced at the start and end of each shift and ensure other Receptionists on duty follow this.
- Actively promote the Hotel’s facilities, upsell rooms and additional services and search for new sales leads.
- Ensure a smooth and effective hand over at the beginning and end of each shift.
- Work with the reception team to ensure the reception area is clean, tidy and welcoming for all guests.
- Undertake duty management shifts as and when required.
- Support the Head Receptionist with one-to-ones with Reception team members and support with job chats when required.
- Assist with staff training and new procedures as necessary.
- Support the Rooms Division Manager & Head Receptionist in instilling a pro-active yet discreet sales approach across the reception team.

This role would suit a current Reception Supervisor or an experienced Receptionist, looking to develop their career in a professional, fast-paced and supportive environment. You must have previous receptionist experience, ideally within the hospitality sector, exceptional customer service and interpersonal skills, with the ability to engage, coach and develop the reception team and to put the guest at the heart of everything you do.

Full time staff will be provided with full training, free parking, uniform, meals, discounts in our restaurant, bar and café, Global IHG room discounts (after completion of probation period) and opportunities to progress within the company.

As we are a hotel we are open 24/7 however we have another team for nights, so the shift patterns are as followed:
Early - 06:45 - 15:15 | Mid - 12:00 - 20:00 |Late - 14:45 - 23:15

Shifts change on a week by week basis.

If you would like any further information please contact Gill our Rooms Division Manager.

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Weekend availability