Pensions Administrator

**Basis**

Full time

**Job category/type**
- XPS Administration

**Date posted**

08/09/2025

**Job reference**

REQ003134

**Pensions Administrator**

**Location**:Belfast

**Employment Type**:Permanent, Full Time

**Grade**:Associate

Hybrid

REQ003134

**About XPS Group**:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

**About the Role**:
This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period. We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

**Key Responsibilities**:

- Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
- Updating relevant pension administration databases and systems.
- Logging and scanning post/correspondence.
- Receiving and handling internal and external telephone queries.
- Running automated systems calculations.
- Performing manual benefits calculations.
- Producing letters to ‘draft standards’ via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking.
- Returning original documentation and certificates to customers.
- Amending of, and with experience developing into checking non-financial work e.g. change of address.
- Developing a basic knowledge and awareness of their clients and associated schemes.
- Assisting the team with project related work e.g. bulk mailshots to scheme members.
- Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider).
- Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets.

**Your Profile**:
**Essential**:

- Able to demonstrate a basic awareness and/or knowledge of pensions industry.
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
- IT proficient, in particular Microsoft Word, Excel & Outlook.
- Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
- High attention to detail and accuracy in both written and numerical tasks.
- Strong communication and interpersonal skills, both written and verbal.
- Positive, flexible, and proactive approach to learning and work responsibilities.
- Able to follow procedures, take ownership of tasks, and work effectively in a team.

**Qualifications**:

- Educated to a minimum of A Level or Degree or equivalent standard.
- Ideally a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification - minimum grade B.
- Willingness to study for a relevant pensions’ qualification e.g. CPC/DPC/RPC/APMI.

**Desirable**:

- Demonstrates a commitment to a career in pensions administration and continuous improvement.
- Successfully progressing CPC/DPD/RPC/APMI

**What We Offer**:
**How to Apply**:
**Equal Opportunities Statement**:
**Eligibility**:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

**Who Are We**: